The Town of Cottesloe is a vibrant and progressive local government organisation, known for its beautiful coastal location and strong sense of community. We are committed to providing outstanding services to our residents and fostering a supportive, dynamic work environment for our team. We are currently seeking an experienced and enthusiastic Manager of Community and Customer Services to lead key service areas, including customer service, records, community development, and events. This is an exciting opportunity to make a meaningful impact while contributing to the ongoing growth and success of the Town of Cottesloe.

This is a permanent full-time position based at the Cottesloe Civic Centre, working 76 hours per fortnight.

About the Opportunity 

Reporting to the Director of Corporate and Community Services, the Manager of Community and Customer Services (MCCS) will play a key role in driving service excellence, mentoring teams, and being a pivotal player in the Town's upcoming digital transformation. Key responsibilities include:

• Leading and managing the Records, Customer Service, Events, and Community Development teams.
• Overseeing essential reporting and service delivery.
• Acting as the Principal Freedom of Information Officer (FOI).
• Motivating teams to achieve the Town’s goals.
• Providing accurate reports and recommendations to the Council and other forums.

For further information including the full list of duties please refer to the Position Description provided on the Town’s website.

About you

The following selection criteria is essential for the role:

• Tertiary qualification in Management, Business, Commerce, or relevant experience.
• Proven leadership or supervisory experience.
• Strong communication, technology, and interpersonal skills, with the ability to engage diverse stakeholders.
• Commitment to continuous improvement and problem-solving.
• Experience in local government or related sectors.
• Working knowledge of the Local Government Act 1995 and State Records Act 2000.
• Understanding of community issues and sound appreciation of the role of community organisations.
• Experience with integrated information technology systems.

Please note, the selected candidate will need to have or obtain a National Police Clearance, provide evidence of Australian working rights and complete a pre-employment medical assessment.

What the Town of Cottesloe can offer you.

The Town is located in one of WA’s premier coastal suburbs. Within the historic and picturesque grounds of the Cottesloe Civic Centre, the Town offers an excellent working environment and generous benefits, including but not limited to:

• 22 days annual leave per year. 
• Generous superannuation co-contributions.
• Flexible hours of work with flexi-time options.
• Leave loading (17.5%) and Leave purchasing options.
• Generous professional development opportunities.
• Paid study leave and tuition assistance.
• Christmas shutdown (subject to CEO approval).
• Free parking.
• Sustainable travel allowances.

How to Apply

Please access and read the full Position Description for this role on the Town of Cottesloe website www.cottesloe.wa.gov.au.  

Applications for this position will close at 12.00pm on Monday, 13 January 2025, and must include a current CV and cover letter outlining suitability and experience in relation to the position criteria. If you have any questions relating to this position, please contact People and Culture, by emailing humanresources@cottesloe.wa.gov.au or via phone on 9285 5000.

Please note that the Town of Cottesloe reserves the right to interview applicants and close this advertisement prior to the closing date. If you are interested in this position, we highly recommend you apply as soon as possible. 

The Town of Cottesloe is an Equal Opportunity employer and committed to diversity and inclusion within all practices. Applications for this position are encouraged from Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders. 

Canvassing of Elected Members during the recruitment process will disqualify applicants.