About the Town of Cottesloe

The Town of Cottesloe is a vibrant and progressive local government area located in the heart of Perth’s western suburbs. Known for its beautiful beaches, iconic landmarks, and strong community spirit, Cottesloe is committed to providing outstanding services to residents, businesses, and visitors. The Town is currently seeking applications from experienced, motivated and customer-focused individuals to join our Customer Service Officer - Casual Pool.

About the Opportunity

As a Customer Service Officer, you will be the first point of contact for residents, visitors, and, both internal and external stakeholders, providing exceptional customer service across a wide range of queries and services.

This is a pool position, providing opportunities for casual employment at our Civic Centre, across various shifts between the hours of 8.30am and 4.30pm, Monday to Friday.

You will assist with a broad range of customer service duties, including:

• Answering phone calls, emails, assisting with general enquiries.
• Processing payments.
• Providing information about Council services.
• Providing administration support to the Town.

About you

The following selection criteria is essential for the role:

• Experience in a similar role including cash handling.
• Well developed communication and interpersonal skills with an excellent telephone manner.
• Strong problem solving and conflict resolution skills.
• Organisational and time management skills.
• Data entry experience.
• Evidence of Australian working rights.

For further information please refer to the Position Description provided on the Town’s website.

How to Apply

If you are interested in this position, please apply as soon as possible by submitting your current resume and a cover letter of no more than two pages addressing the criteria, to humanresources@cottesloe.wa.gov.au. Applications for this position will remain open until a sufficient Casual Pool is established. If you are interested in this position, we highly recommend you apply as soon as possible. Please note, applications will be kept on file and applicants may be contacted for future employment opportunities as they arise. Please note that only shortlisted applicants will be contacted.

If you have any questions relating to this position, please contact the Team Leader Customer Service on 9285 5000 or via humanresources@cottesloe.wa.gov.au.

The Town of Cottesloe is an Equal Opportunity employer and committed to diversity and inclusion within all practices. Applications for this position are encouraged from Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with disability, people of all ages, sexualities and genders.

Canvassing of Elected Members during the recruitment process will disqualify applicants.